Help - Frequently Asked Questions

 

What I wanted is sold out! When will it be back in stock?

Soon! We are pouring candles as fast as we can. If you signed up for our email & SMS notifications, we will notify you when things come back into stock.

How do I care for my candle?

Here is our guide to caring for your candle.

Can I change the shipping address on my order?

If your items haven't shipped, we can change your shipping address. Please reach out to hello@brooklynwax.co for more information.

Can I change the products or scents in my order?
If your items haven't shipped, we are happy to adjust orders; please reach out to hello@brooklynwax.co for more help.

Can I cancel my order/get a refund?
If your items haven't shipped, we can cancel your order. Please reach out to hello@brooklynwax.co for a refund. Refunds will take 5 to 10 business days to process, depending on your financial institution.